Hurricane Helene Partners Update:
Pickup and Deliveries with MANNA Resume!
Dear Partner Agencies,
We are thankful to know you all are safe and rebuilding and supporting your communities through this tough time. Our team is deeply heartbroken over the destruction Helene left in her wake across Western North Carolina. We are here with you and are thinking about our incredible and resilient communities who are already pulling together to get through these unprecedented times.
Unfortunately, due to immense flooding and damage from the storm, MANNA FoodBank’s facility has been totally devastated. Our normal operations are shifting toward relief efforts. Despite severe flooding rendering our primary facility inoperable, we have secured a new warehouse at 99 Broadpointe Drive, Mills River, NC, to receive donations of food and supplies, as well as for agencies to pick up pre-built orders.
We currently have items that have been identified as most-needed by our communities, including MREs, water, ready to eat meals, shelf-stable milk, as well as generous donations from across the country that we have received at our new warehouse over the last few weeks.
IF YOU NEED A PICKUP NOW THROUGH OCTOBER 18th – MANNA IS HERE FOR YOU
- Call or text Lucy Phillips at 828-338-9612 and we will get you scheduled.
- We are contacting delivery partners directly to schedule through 10/18.
BEGINNING OCTOBER 21ST, WE WILL RESUME OUR REGULAR PICKUPS AND DELIVERIES
- To confirm your time and future orders, please complete a PICKUP FORM HERE and/or a DELIVERY FORM HERE.
Amidst these challenges, MANNA is deeply committed to supporting our communities during this difficult transition. The greatest concern we all share is how this will affect our neighbors. We are all in this together, and your partnership is vital in serving our communities across Western North Carolina.
We have compiled a list of questions we received from partners and hope these answers will help you plan your food distributions.
Helene Response: Partner Q&A
1. Is the MANNA staff safe?
- Yes, all MANNA staff have been confirmed safe and accounted for.
2. How do we schedule pickups at MANNA?
- For pickups through 10/18, please text or call Lucy Phillips at 828-338-9612.
- For pickups beginning 10/21, please complete the pickup form here >>>
3. How are deliveries being handled?
- Deliveries through 10/18: We will continue using the regular delivery calendar. We will contact you 3 days in advance to confirm if you can receive a delivery. Please provide us with the best phone number for texting the delivery time.
- For deliveries beginning 10/21, please complete the delivery form here >>>
4. Are the October 15th and 16th Zone meetings still happening?
- No, the Zone meetings on October 15th and 16th are cancelled.
5. Do partners need to pay their invoices right now?
- No, we are not asking partners to pay their invoices at this time. Please hold off while we assess the billing process moving forward.
6. What is the status of the P2 launch/new ordering system from MANNA?
- The new shopping list on P2 launch is on hold for now. Food will be allocated rather than ordered by partners for the foreseeable future.
- Your eHarvest account will no longer work. That software was on a server that was lost in the flood.
7. How should partners report their monthly stats and retail pounds?
- Please continue to track your numbers internally until we can resume collecting these reports.
8. Where is MANNA operating from now?
- MANNA is now operating out of 99 Broadpointe, Mills River, NC, 28759. Please schedule your pickup at the new location.
9. Can partners store donations with MANNA?
- No, we cannot store donations for partners. However, partners can donate items back to MANNA for redistribution.
10. What is the status of TEFAP and Retail programs?
- TEFAP and Retail programs continue. We will provide an update on these programs as soon as possible.
- Please reach out to Brandy Starnes with any questions about TEFAP:
Brandy Starnes
Field Representative-Western Region
Food Distribution Division
North Carolina Department of Agriculture & Consumer Services
Office Phone: (828) 768-1518
Office Fax: (919) 964-6134
Email: brandy.starnes@ncagr.gov
Thank you for your incredible dedication to serving our neighbors in need. We all want to be able to provide as much food and supplies as possible for our communities, and we remain steadfastly committed to walking along side you as we navigate this together.
Please feel free to reach out to your Agency Relations Manager if you have any questions. We are with you.
In partnership,
MANNA FoodBank
Information below is from before Hurricane Helene-
Welcome, Partner Agencies!
The 2024 Partner Agency Agreement and Annual Survey are live.
Welcome to a new year of partnership with MANNA FoodBank! Our vision is a hunger-free Western North Carolina, and we’re honored to partner with you in reaching this goal.
The 2024 Partner Agency Agreement outlines the requirements for MANNA FoodBank partnership and intent to keep food safe, meet all Feeding America partnership requirements, and ensure anyone in need is provided nourishing food as well as the best experience and service possible by your Partner Agency.
Submit the 2024 Partner Agency Agreement.
Partner Agencies are required to submit the 2024 Annual Partner Agency Survey. This survey provides an opportunity for us to receive valuable feedback regarding each agency’s satisfaction with the services they have received from MANNA over the past year, along with updated agency information to give us a more complete picture of our Partner Network. The survey should take roughly 20-30 minutes to complete.
Complete the 2024 Annual Partner Agency Survey.
We appreciate your partnership with MANNA FoodBank and your service to your community! We can’t win the fight against food insecurity without you.
If you have questions relating to the 2024 Partner Agency Agreement or the 2024 Annual Partner Agency Survey, email our Agency Relations team or call us at (828) 299-3663.
MANNA Staff Member List
Partner Ordering Portal
View the menu to the left for all of your partner needs, including online ordering, delivery schedules, and important documents that only our partners need. If you need assistance making an order, call our Direct Customer Service Line for Partner Agencies at (828) 774-5895. View our Online Ordering System here.
